Free shipping above RM200! Only applicable for West Malaysia

FAQ

Shipping Policy & Charges

  • Your order will dispatch within 2 working days once your payment has been confirmed. 

  • Please make sure someone is at the delivery address to receive your parcel.

  • No delivery arrangement on Saturday, Sunday & Public Holiday. Order received on Saturday, Sunday & Public Holiday will be processed on the next working day.

  • Normally the delivery time will take 3~5 working days for delivery. Remote / outskirt areas will require more delivery time.

  • We will try our best to delivery to every part in Malaysia. However if there is any additional charges imposed by the Courier Service Company for remote / outskirt areas, customers will be informed prior to PAPERMAN processing the order.

  • These are estimated delivery duration and PAPERMAN would not responsible damage or delays due to any reason caused by Courier Service Company during delivery process.

  • Delivery duration may vary, particularly during festive season.

  • PAPERMAN reserve the right to change the delivery charges without prior notice.

 

Shipping Rate

Peninsular Malaysia  
Total Amount of Single Order
Shipping Rate
Below RM200 Flat RM10/shipment
RM200 & Above FREE

 

Sabah & Sarawak (East Malaysia)

Kindly email us at paperman.my@gmail.com or WhatsApps us at +012-5382889 to enquire on the respective delivery rates.

 

Free Delivery

  • PAPERMAN offer free delivery when customer purchases RM200 and above in a single order.
  • The free delivery is only applicable to shipment within Peninsular Malaysia.
  • The shipment charges will be automatically deducted during the checkout process for purchase above RM200 in a single order.

 

Self Collection

Customers have to place order and make full payment at our website before collection at our office.

Kindly call to inform us on the date and time that you will come to do your collection so that we can get your order ready.

Self Collection only available during business hours ie :-

Monday to Friday : 8.30am to 5.00pm
Saturday : For special arrangement only. Please call in advance for collection appointment.


Return & Exchange Policy

We regret that Returns and Refunds cannot be accommodated. Our company procedures are to check all items before shipping out to customer to ensure that all items are in order and in good condition. However, we will gladly accept any request to EXCHANGE for the following circumstances only:-

Damaged Items
If the item delivered to you is damaged, broken or defective. Any defects occurred during transit or shipping by Courier Service Company, PAPERMAN has the rights to reject claim as the damage was not borne by us but rather during shipping.

Wrong Items
Shall we send you any wrong products accidentally, PAPERMAN has the rights to either replace it with the correct one or offer partial refund without replacement depending on customer cases.

The following guidelines apply:

1)
Customer should report the problem within 3 working days via email. PAPERMAN will issue you a Product Exchange Acceptance Email when your request is accepted. The returned items must reach us within 10 working days from the Product Return Acceptance Email’s date. PAPERMAN reserve the right not to accept the exchange request if the customer do not fulfill the deadline as stated.
2)
Exchanges cannot be accepted on worn, soiled, stained merchandise.
3)
The items must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation.
4)
Customer is to undertake the full responsibility for returning the goods to us. PAPERMAN shall not be liable for any damages or loss of items during the return shipment back to us.
5)
PAPERMAN will bear the two way shipping fee (return and replace).
6)
PAPERMAN shall replace the SAME items (same design, size & color) to customer in the event that wrong items are delivered or damaged that are directly resulted from PAPERMAN. When ONLY the same items/goods are not available, customer will be offer to choose from others items for replacement or we shall refund the purchase price of the items to the customer. Customer cannot cancel the order or request for money refund if the SAME items are available for exchange.
7)
When the SAME items not available for exchange, the replacement of new items which is lower value than the original items, the excess amount will be refund to customer. However for replacement items of higher value, customer have to make payments for the differences of goods before we deliver the goods.


Exchange request to be submitted to sales.papermanmy@gmail.com by including your Order No. and the Reason for exchange.